Loot-hub is a professional game top-up store for players worldwide, offering competitive top-up products at relatively low prices, such as game balance top-ups, reward cards, gift card purchases, and other related services. We are committed to providing fast, convenient transactions and reliable customer service so that players around the world can top up smoothly.

Loot-hub is an official, legitimate game top-up platform that works with reliable top-up service providers partnered with game companies to ensure the security of transactions and related information. Every purchase you make on Loot-hub is designed to be safe and legitimate for your game account.

As a legitimate top-up platform, Loot-hub provides users with completely safe top-up services. The platform places a high priority on the security of user game accounts, and all top-up operations strictly comply with the relevant rules of each game. To date, no user has been banned for topping up through Loot-hub, so you can top up with confidence.

As long as your game character has never made a top-up in the game or on any other platform before, and the corresponding top-up tier in the game has a first top-up bonus, you can claim that bonus when you top up on our platform. Topping up through our platform will trigger the bonus normally.

Self-service top-up products usually arrive within 3–10 minutes. If they do not, please contact our online customer service at any time.

We generally support Visa, Mastercard, PayPal, and local payment methods in various regions. Please refer to the checkout page for the exact options.

It may be caused by risk control restrictions in the payment system. If you encounter payment issues, please contact your card-issuing bank's customer service or try using a different card. If the payment fails, you can try again with another payment method.

If you encounter any problems with placing an order or making a payment, please contact online customer service for help.

If you encounter any problems with placing an order or making a payment, please contact online customer service for help.

If the top-up has not been completed yet: contact online customer service for assistance. If the top-up has already been completed: the order cannot be cancelled, and the information cannot be changed.

Please contact online customer service.

Please contact online customer service.

Bundle-type products are usually delivered in batches. Please wait patiently. If they have not arrived after a long time, please contact online customer service.

A security code / backup verification code is used for Google account login verification.

1. Exclusive pre-order bonuses: Some games offer pre-order users limited skins, items, or early access.
2. Play as soon as it launches: Get the key on release day (or earlier) without waiting to buy after release.
3. Better prices: Compared with official stores, Loot-hub pre-orders are sometimes cheaper and may also include extra coupons.

No. Pre-orders are only supported for games whose developers/publishers have authorized third parties to run pre-orders. The store product page will have a clear "Pre-order" label.

1. Log in to your Loot-hub account.
2. Find a game that supports pre-orders and choose an edition (Standard, Deluxe, etc.).
3. Click purchase and complete payment.
4. After placing the order, you can view it in [Order Details]. The key will be available on the release day.

Yes. When you pre-order a game on this platform, the payment will be charged through your payment method immediately after successful payment.

Log in to the website and go to [Order Center] → [Order Details] to view all pre-orders.

Activation keys are usually delivered to your order details page on the official release date. Some games issue keys earlier so you can download the game in advance.

The platform does not support direct order upgrades. If you want to upgrade: if the key has not yet been issued, contact customer service to cancel the original order and then purchase the higher edition again. Alternatively, after the game is released, if the publisher offers an upgrade pack, you can purchase the upgrade pack directly. Please double-check the game edition before placing your order.

Price drop: The platform does not automatically refund the difference. Before the game's release, if you meet the refund conditions, you can request to cancel the pre-order and place a new order at the new price. However, reordering may cause you to lose the original pre-order bonuses, so please proceed with caution.

Price increase: If the official price increase is moderate, Loot-hub will cover the reasonable difference, and you do not need to pay extra. If the increase is too large, the platform will cancel the order and issue a refund, and you can place a new order as needed.

Pre-order bonuses are additional content provided by the game publisher to encourage early purchases. Common types include:

• In-game skins, weapons, and items
• Extra missions and characters
• Digital soundtracks and art books
• Early access (unlocked several days before the official release)

• Standard Edition: Usually includes basic pre-order bonuses, such as a skin pack.
• Deluxe/Ultimate Edition: Includes all Standard Edition pre-order bonuses, plus a season pass, future DLC, and additional Deluxe Edition exclusive rewards (more skins, soundtrack collections, etc.). For detailed differences between editions, please refer to the edition comparison table on the product page.

The activation key you purchase comes with pre-order bonus entitlements. After activating the key on the corresponding platform (Steam, PlayStation, Xbox, etc.), the bonuses will be automatically added to your game library. Some games require you to claim them manually through in-game mail or the rewards menu; please refer to the in-game instructions.

Pre-orders are time-limited. Pre-order bonuses can only be obtained if the purchase is completed before the official release. After the game is released, pre-order bonuses are usually no longer available. A small number of publishers later sell pre-order bonuses separately as paid DLC; this is more common among Japanese publishers.

The game has not been officially released yet. Even if you have received the key and activated it on an official platform such as Steam, PlayStation, or Xbox, the game is still in an unreleased state and cannot be launched. You must wait until the official unlock time.

Pre-loading is a feature of official platforms (PlayStation, Xbox, Steam, etc.) that allows users to download encrypted game files before the official release. On release day, the files are decrypted, and you can play immediately without waiting to download after release. As long as the publisher allows it, we will try to issue keys as early as possible so you can pre-load.

Not necessarily. Pre-loading is determined by the official platform and the publisher. We will try to deliver keys to pre-order customers before pre-loading begins, but we cannot guarantee that all games support pre-loading.

Yes. Before the platform has issued the activation key, you can contact customer service to request cancellation of the pre-order. Once the key has been delivered to your order page (even if you have not used it), cancellation is generally not supported.

• Key not yet issued: You can request a full refund with no handling fee.
• Key issued but not yet activated: Refunds are not supported.
• Key already activated: The virtual product has been used and cannot be refunded.

The vast majority of keys do not support cross-platform use. Activation keys sold on this platform usually correspond to only one official platform (for example, a Steam key can only be activated on Steam and cannot be used on Epic or Xbox). A small number of Xbox keys can be activated on PC. Please carefully check the applicable platform listed on the product page before purchasing.

If you are willing to continue waiting, no action is needed for your order; we will postpone the key delivery time to the new release date. If you do not want to wait, as long as the key has not yet been issued, you can still request a refund even if the key delivery rules change.

Note: If the game is delayed multiple times, you always have the right to cancel the order before the key is officially issued.

Yes. We will inform pre-order users of the estimated key delivery time and official unlock time through the product page, order details page, email, and customer service messages. For pre-load information, please pay attention to announcements from the game developer and the official platform.

Once the key is activated on the official platform, it fully follows that platform's sharing rules for digital games. For example, a game activated on Steam supports Family Sharing as long as the publisher does not prohibit it. PS/Xbox console keys also support the console's standard account sharing. Our platform does not change these features.

As a sales channel, this platform is not responsible for the quality of the game itself or for technical fixes. If you encounter technical problems, please report them to the game's official platform or developer. If you want a refund because of a large number of severe bugs, you can contact customer service. We will evaluate cases individually with reference to the official platform's compensation policy, but once the key has been activated, refunds are usually not possible.

1. Confirm that the key has been successfully activated on the official platform.
2. Enter the game and check the in-game gift/reward menu.
3. Restart the official platform client or restart the game.
4. Check feedback from other players to see whether the publisher has not yet distributed the rewards.
5. If you still have not received the rewards, please contact our customer service and provide the order number and activation screenshot. We will verify with the publisher. If there is a problem with the key itself, we will try to request a reissue of the rewards.

Yes. As long as the key has not been activated, you can send the key string directly to your friend, and they can activate it on the corresponding platform. Note: Once a key is activated, it is bound to the account of the person who activated it and cannot be withdrawn. Please share keys through secure channels.