Privacy Policy

Information We Collect From You

LONTU COMPANY LIMITED (“www.loot-hub”, “we”, or “us”) respects your privacy. We collect and process personal information needed to provide digital products and services, secure the platform, meet legal obligations, and communicate with you. We do not sell personally identifiable information to unaffiliated organizations for their own marketing.

By using the Services, you acknowledge the practices described in this Policy. Some Services may be unavailable if required information cannot be processed.

Why We Collect Data

• To perform our contract with you and deliver purchased products.
• To comply with legal, tax, accounting, fraud-prevention, sanctions, and AML/CFT obligations.
• To pursue legitimate interests such as platform security, service improvement, and customer support.
• For purposes you consent to, such as optional marketing communications.

Children’s Privacy

www.loot-hub does not knowingly market to or collect personal information from children under 13. If we learn that such information was collected without valid parental authorization, we will take appropriate steps to delete it. Users below the applicable age of digital consent must use the Services only with lawful parental or guardian involvement.

When We Collect Information

• When you register, sign in, manage an account, or connect a supported external login.
• When you browse, search, place an order, make a payment, redeem or receive a product.
• When you contact customer support, submit feedback, enter a promotion, or respond to a survey.
• When you subscribe to communications or interact with marketing material.
• From payment partners, fraud-prevention providers, identity-verification providers, publishers, and other lawful sources.

How We Collect Information

We collect information you submit and technical information generated when you use the platform.

• Account and contact data, including name, email, telephone number, username, password hash, address, and preferences.
• Order and payment data, including purchase history, billing details, payment method, transaction identifiers, and limited card metadata.
• Device and log data, including IP address, browser, operating system, device type, time zone, pages viewed, clicks, referrer, and security events.
• Cookie, analytics, and advertising data used to remember preferences, understand usage, prevent fraud, and measure campaigns.
• Content you submit, including reviews, messages, support records, files, and associated metadata.
• Approximate or precise location data when enabled by your device, browser, or applicable service and permitted by law.

Sensitive & Payment Information

We process sensitive information only when necessary, with consent or another lawful basis. Payment providers process information required to authorize a transaction. We receive confirmation, identifiers, risk results, and limited payment details needed for fulfilment, support, refunds, and records.

Social Login Data

If you choose an external sign-in provider, we receive the information that provider makes available according to your settings, which may include your name, email address, profile identifier, and profile image.

How We Use Information

• Create and administer accounts and remember preferences.
• Process payments, fulfil orders, deliver products, and provide receipts and order history.
• Verify identity, payment authorization, ownership, and eligibility when needed.
• Provide customer support and respond to requests, complaints, and disputes.
• Detect, investigate, and prevent fraud, abuse, security incidents, sanctions evasion, and other violations.
• Analyze usage, test features, improve products, and personalize relevant content.
• Send service notices and, where permitted, offers or news; you may opt out of non-essential marketing.
• Comply with law and enforce contracts, platform rules, and legal rights.
• Support a merger, financing, reorganization, or sale subject to appropriate safeguards.

Legal Bases

Depending on your location and the activity, we rely on performance of a contract, compliance with legal obligations, legitimate interests, consent, and protection of vital interests. You may withdraw consent at any time, but withdrawal does not affect earlier lawful processing.

International and Regional Rights

Users in the EEA, United Kingdom, Canada, and other regions may have additional statutory rights and legal bases. Local law may allow certain processing without consent for fraud prevention, investigations, legal claims, court orders, emergencies, or publicly available information.

How Long We Store Data

We retain information only as long as reasonably necessary for the purpose collected, account administration, support, fraud prevention, dispute resolution, tax and accounting, and legal compliance. When retention is no longer required, information is deleted, anonymized, or securely isolated.

Accuracy of Information

Please provide accurate and complete information and update it when it changes. Correct account, payment, and delivery details are a condition of reliable service fulfilment.

Privacy & Security

We use reasonable administrative, technical, and organizational safeguards such as access controls, encryption in transit where appropriate, monitoring, and security procedures. No internet service is completely secure, so protect your credentials and notify us promptly of suspected compromise.

Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection to processing, and may withdraw consent or object to direct marketing. We may verify your identity and may retain information when legally required.

Disclosure of Information

We share information only as needed with service providers and other recipients under appropriate obligations. Categories may include:

• Payment processors, banks, digital-product suppliers, and order-fulfilment providers.
• Cloud hosting, storage, communications, customer-support, authentication, and security providers.
• Analytics, performance, testing, marketing, and advertising providers.
• Professional advisers, auditors, insurers, affiliates, and business-transaction participants.
• Courts, regulators, law enforcement, and other authorities where lawfully required or necessary to protect rights and safety.

Cookies & Analytics

Cookies and similar technologies support authentication, preferences, security, analytics, product improvement, and advertising measurement. Browser controls may block some cookies, but doing so can affect platform functionality. Third-party tools process information under their own privacy terms.

Third-Party Sites

The platform may link to websites or services we do not control. Their privacy and security practices are governed by their own policies.

Withdraw Consent or Request Access

To exercise a privacy right, withdraw consent, or request access or correction, email support@loot-hub.com. Provide enough information for us to understand the request and verify your identity. Account deletion may limit or end access to the Services.

Changes to This Policy

We may update this Privacy Policy to reflect legal, security, technology, or service changes. The updated version is effective when posted or on the stated effective date. Material changes may also be communicated through the platform or email.

Contacting www.loot-hub

For questions about this Privacy Policy or your statutory rights, contact support@loot-hub.com.

This website is owned and operated by LONTU COMPANY LIMITED.

RM1101, 11/F, SAN TOI BLDG, NO. 139 CONNAUGHT RD CENTRAL, HONG KONG